Shipping policy

Wherever you are in the continental United States, we'll ship your new custom garage door directly to your home or jobsite.

We take great care to ensure your doors arrive in perfect condition.

We make a custom pallet for your door order and ship it fully insured on an 18-wheeler via LTL freight. Once your door arrives at your local delivery hub, they will call you to schedule a delivery time. They will deliver the door in a box truck so they can get through your neighborhood. They will put the pallet on the ground with a lift gate.

The doors are large, and the pallet is very heavy, but each individual panel is manageable for two people. Each panel is about 100 pounds with two metal struts that make it easy to slide each panel off the back of the truck.

In the rare event that a door is damaged during shipping, an insurance claim must be filed with the shipping insurance company. Craft Global can file it for the customer if the doors are shipped back to us. If doors are in possession of the customer, then the customer must file the insurance claim. We strongly encourage customers to unpack and fully inspect their doors before accepting delivery and making a note of any damage or suspected damage on the bill of lading.